First off the customer service is truly amazing and I thank them again for all Thier help and understanding. That alone deserves a 5 star. As for the sweater itself, I really like it. It does run true to size. I wear a small and ordered small and honestly it was a little big for me. I had to double check the size to see if maybe they sent wrong size, but tag clarified it's a small one sent. I'm excited to wear it once I have the energy to go out and actually comb my hair . With that said I am very happy with it and love it